FAQS

Use a strong password with at least ten characters. To make it easier to remember difficult passwords we recommend you use a password manager. Do not use the same password on other websites and do not give your password to other people, even to your friends.

We take great measures to secure our platform, and we are constantly monitoring for any vulnerabilities or suspicious activities.,

As we merely provide an online exchange service, once a transaction has been completed, and we send your cryptocurrency to your wallet, you are the only one that has any access to your funds.

You can see your order in your account once it has been approved, under the ‘Orders’ tab.,

Date – the date you proceeded with the transaction (Buy or Sell).,

Order ID – please use this ID if you are communicating with our support team.,

Action – whether you bought (‘BUY’) or sold (‘SELL’).,

Amount – the amount of cryptocurrency transacted,

Price – the price in US Dollar or Euro,

Status – it is either PENDING while our team is reviewing the transaction, COMPLETED once approved, or FAILED if the transaction couldn’t be processed. In the latter case, you can contact our support team or try making a new transaction.

Confirmation – where you can see the confirmation details of the transaction.

In “My Account” you can view your current order status. For each order, you can view the order ID, status, action, date, amount & price. By clicking on the order, you can view or print the transaction details.,

If your wallet address is recognised as invalid, the following message will appear: ‘Provide a correct Wallet public key’. Most likely, there was a typo or a character missing in the address you provided. Make sure that the address you specify matches the actual address of your wallet. Another reason might be that the wallet you intend to use does not support the currency you want to exchange.

You can store your crypto-currencies online in a digital wallet or offline in a cold wallet or a paper wallet.

One Bitcoin can be divided into much smaller pieces, the smallest piece is called one Satoshi, and it equals 0.00000001 BTC.,

You can view the current buy and sell price for Bitcoin or Ether at the top of our website. We also provide a graph indicating historical prices.,

The size of the spread and the price of a cryptocurrency (sell price and buy price) are determined by supply – the volume of a particular currency for sale in the marketplace, and demand – buyers’ willingness to pay a particular price for it.

The spread can affect the price at which a purchase or sale is made, and Banqeo Exchange is continuously monitoring the market to offer you the best price possible.

2% for bank transfers and 4% for credit cards*

*These figures are subject to changes from time to time

Here are the minimum and maximum amounts for a single transaction:

• • Bank transfer You can enter any amount between 200 and 10,000 (either US Dollar or Euro)*
• • Credit Card You can enter any amount between 50 and 2,500 (either US Dollar or Euro)*,

Please contact our support team if you are interested in larger transactions.

• Minimum and maximum are subject to changes from time to time

Blockchain transactions are irreversible. Once a transaction is made (Cryptocurrency is sent to a particular wallet address), it cannot be rolled back.

Some processes are performed manually, to ensure the security of your transaction. Completing your transaction may take from a few hours up to 48hrs on average. Longer processing time is required when there is high congestion on the blockchain network.

In most cases, the date of receipt of the bank transfer depends on the customer’s bank, and the time it takes to receive approval for the wire transfer. Usually, this will take between one hour to 24 hours.

Transfers following the business hours may take up to 2 business days

A reference number is a bank approval for money transferred from your bank account. You will see the number once you perform the transfer,

A reference photocopy is a picture of the bank’s confirmation of the money transfer. You can view the approval of the money transfer at the end of the process on the bank’s website or app or request the document from a representative of the bank.

After selecting ‘Bank transfer’ on the exchange page and entering your wallet, you will see the bank details of Banqeo Exchange. Once you wired the funds, please submit the transfer details and a reference copy.

Disclaimer – bank transfers can take up to 3 days to be processed, and Banqeo Exchange cannot guarantee the rate that you will receive. Also, the company reserves the right to set the exchange rate upon identification without the reference number and the reference copy of the transfer, if it succeeds in recognising the transfer without the above.

You need to be a registered client to sell your Cryptocurrency through Banqeo Exchange. Log in to your account and click on the Buy/Sell Cryptocurrency option. The display is the same as buying, but the currency amount to send will be Bitcoin, with the fiat currency you will receive displayed in the ‘You Receive’ box. Remember to choose the correct fiat currency to receive, otherwise you may incur additional charges from your bank. The only transfer option is to a bank account so this automatically highlighted. Click the exchange button, and it will take you to a screen where you will complete your bank account details. Clicking the next button will take you to the page that displays a QR code for your BTC payment to Banqeo Exchange’s wallet address. Once the transaction is confirmed on the blockchain the transfer of fiat funds to your bank account will occur. The speed at which those funds appear in your balance will depend on the individual bank.

You need to be a registered client to buy cryptocurrencies. To initiate a transaction, begin by entering the amount you want to send (select US Dollar or Euro) and the cryptocurrency you want to receive (Bitcoin or Ether), then choose your preferred form of payment – credit card or bank transfer, and click on ‘Exchange’. Fill out your digital wallet address where the coins will be deposited. Make sure that the wallet address (public key) that you are providing is correct; otherwise, once the transaction is completed, you will not be able to retrieve the cryptocurrencies!

Institutional clients are corporate clients and/or clients who are interested in making large-scale transactions with Banqeo Exchange.

Please leave your contact details, and our team will get back to you as soon as possible.

At Banqeo Exchange we believe that the Circulating Supply is a better metric for determining the market cap (or market capitalisation). Coins that are locked, reserved, or not able to be sold on the public market cannot affect the price and thus should not be allowed to affect the market capitalisation as well.,

In the upper right corner (graph-like icon) of Banqeo Exchange website.,

Select the cryptocurrency for which you want to display the information.,

• – Market Cap represents the total value of all outstanding units (coins or currency units). To calculate market cap (market capitalisation), multiply the number of outstanding units by the value of each unit (market cap = price X circulating supply)
• – Volume is the amount of the coin that has been traded in the last 24 hours globally.
• – Circulating Supply is the best approximation of the number of coins that are circulating in the market and the general public’s hands.
• – Max Supply is the best approximation of the maximum amount of coins that will ever exist in the lifetime of the cryptocurrency.

Go to ‘My Account’. Enter both the old and new password, confirm the new one and click on ‘Update’.

When trying to log in, you will see a ‘Forgot?’ button under the tab to fill in the password. Click on the link and enter your email address. You will receive an email with a link to reset your password.

Level 1 – You can buy and sell up to $5,000.,

This level is reached once your personal details have been completed, and once you have uploaded a valid Passport or Driving license and government ID or other two equivalent ID’s with a utility bill.

Level 2 – You can buy and sell up to $10,000.,

This level is achieved once you have uploaded a completed and signed questionnaire sent from our support team.

Level 3 – Unlimited exchanges exceeding $10,000.,

This level is reached once you have completed and signed a Statement of Work and returned it to the support team.

You can check in your spam folder. If the email is not there, please contact our support team.

Level 1 (up to $5,000) – Provide personal information + ID & Proof of Address (Utility bill)

Once you have signed up, go to ‘My Account’. Enter the requested information (gender, date of birth, phone, city, zip code and street name). Upon completion, please click ‘Next’.

ID Type – It can be a non-US passport (serial number page and photo page) or a Driving License and a National ID card (both front and back sides) or other two equivalent ID’s. Make sure that your face is visible and the documents are all clearly readable.,

Utility Bill – It must have your full name, registered address and must be dated within the last three months. This utility bill can be a water bill, electricity bill, bank statement or reference letter, tax bill or municipality bill.

Make sure that your submitted documents are:

• • HIGH-QUALITY Images (300dpi resolution or higher)
• • VALID ID documents, with the EXPIRY date clearly visible
• • Coloured COPY
• • The files must be smaller than 4 MB each

In case you need assistance, please email [email protected] Exchange,

You will receive an email to confirm that the documents were uploaded successfully. Your account verification status will be pending while our team is reviewing the documents. Upon successful verification, the status will change to ‘verified’.

Level 2 (up to $10,000) – Questionnaire

To increase your account verification level to allow for transactions up to $10,000, you will need to complete and sign a questionnaire,

Level 3 (unlimited) – Statement of Work

For verification of a level 3 account, you will need to complete a Statement of Work contract that will form a legally binding contract between you and Banqeo Exchange for cryptocurrency exchange.

Opening an account with Banqeo Exchange is free.

All you need is a valid email and a password that contains between 6-15 characters (it must be a mixture of letters, numbers and punctuation characters).

Read carefully, agree to the terms of use and privacy policy and click on ‘Create an Account’.

Once you receive the verification email, confirm your email by clicking on the link. You will be redirected to Banqeo Exchange. Use your credentials to log in.